Pc Restarts or Shuts Down When Printing? 9 Confirmed Methods to Repair It

In case your laptop shuts down when attempting to print, it’s most likely a difficulty with the Home windows replace. Most Home windows customers have reported that they encountered an “APC_INDEX_MISMATCH for win32kfull.sys” error after a current Home windows replace (KB 4524147).

Points inside the printer or the pc itself could cause this shutdown drawback. Or, if you’re attempting to print a PDF file, DOCX file, or straight from the browser, your laptop can shut down after giving a print command.

This text will make it easier to discover the causes and fixes to use in case your laptop shuts down when attempting to print.

Possible Causes for the Challenge

Earlier than shifting to the fixes part, let’s level out some causes why your laptop shuts down when attempting to print:

  • {Hardware} points
  • Issues with Home windows replace
  • Outdated printer driver
  • Outdated printer firmware

Repair: Pc Shuts Down When Making an attempt to Print

In case your laptop shuts down when attempting to print, it impacts not solely the printing course of however complete applications operating in your PC. Subsequently, you need to kind out the issue rapidly. It’s essential to carry out primary {hardware} checks and apply a couple of software program fixes, which isn’t that tedious and time-consuming.

Right here, we now have compiled a listing of 9 fixes that can assist you kind out the error. Let’s get straight into them.

Apply Some {Hardware} Fixes

Pc shutting down when attempting to print issues are principally brought about resulting from points in {hardware} connections. Earlier than shifting to the software program fixes, you will need to carry out some {hardware} checks and fixes. We have now described a few of them under:

Restart the Printer

Restarting your printer is the very first thing you are able to do while you face this drawback. If any bugs or glitches within the printer’s cache have been inflicting the issue, restarting will resolve it. To restart, take away the printer cable out of your laptop, the facility cable from the facility provide, and plug in after a couple of minutes. Then press the facility button in your printer to begin it.

Take away Different USB Gadgets


There could also be units aside from the printer linked to your PC that consumes a lot energy from the USB port. Inadequate energy provide to the printer could make it unresponsive and trigger the shutting down. Additionally, there could also be a battle between USB units and the printer itself. 

Think about eradicating different USB units and connecting your printer solely. Attempt printing a doc and see if the difficulty persists. In the meantime, additionally take away any USB units linked to your printer.

Verify USB Port Connections

Your printer port is generally linked to the pc utilizing a serial or USB cable. Typically, the port could also be defective, and you could be experiencing a difficulty. Attempt altering the port and printing the doc. If you’re connecting the printer by a USB extension hub, take away it. Immediately join it to the port on the PC. 

Additionally, strive utilizing a brand new cable between your PC and printer. Usually, a USB A-to-B cable is used for this function. Attempt altering it and see if the issue is mounted.

Join the Printer On to the Wall Socket

If the printer is linked to UPS, surge suppressor, or an influence strip, it might not get an sufficient energy provide. Or, there could also be energy fluctuations that may crash the printer. When the printer crashes, the print command from the pc cannot execute and causes the pc to close down. Subsequently, join the facility cable on to {the electrical} outlet in your wall and see if it helps repair the difficulty.

Uninstall the Optionally available Updates

Many customers reported that after they put in the Home windows Replace KB 4524147 and KB 5000802, they confronted the issue of the pc shutting down when attempting to print. However Microsoft already launched patch updates like KB 5001567 and KB 5001649 to repair the difficulty. In case you have not already put in these patch updates, you may uninstall the KB 4524147 replace out of your laptop and repair the difficulty. Right here’s uninstall the updates:

  1. Within the Home windows search field, sort Management Panel and open it.
  2. Navigate to Packages > Packages and options.
  3. From the left pane, click on View put in updates.view_installed_updates
  4. Discover KB 4524147, right-click on it, and click on Uninstall.uninstall_optional_updates
  5. Furthermore, If you happen to confronted the pc shutting down problem after a current replace, strive uninstalling different updates as effectively.

Likewise, you may strive putting in the newest Home windows replace and see if it solves the difficulty. Right here’s how:

  1. Hit Home windows + I key to open Settings.
  2. Click on Home windows Replace tab from the left pane after which click on Verify for Updates in the proper part.check for updates
  3. It is going to test for and present you if any updates can be found.
  4. Click on Obtain & Set up button positioned beside the replace title and set up them.

Run a Malware and Virus Scan

Malware and viruses can enter your system both from the Web or exterior USB units. They’ll intrude with the print companies and trigger the pc to close down as quickly as you give the print command. You should utilize a third-party antivirus software to scan your laptop for viruses. You can even run a built-in malware scanner to scan and take away any malware. Observe these steps:

  1. Sort Virus & risk safety within the Home windows search field and open it.
  2. Click on Fast Scan button and let the scan run.
    quick scan

Run SFC and DISM Scan

SFC(System File Checker) and DISM(Deploy Picture Servicing and Administration ) software repairs corrupted system recordsdata and repair points with the Home windows picture as effectively.  If the system recordsdata required for printing companies are corrupted, operating these instructions will assist restore it. Right here’s how:

  1. Sort Command Immediate within the Home windows search field.
  2. Proper-click excessive consequence and choose Run as administrator.
  3. Sort SFC /scannow and hit Enter. After finishing the execution of SFC command, test in case your laptop nonetheless shuts down whereas attempting to print. If it doesn’t, no must run the DISM command. Else you might want to run it.sfc-scannow-command
  4. Sort Dism /On-line /Cleanup-Picture /RestoreHealth and hit the Enter key to run DISM software.dism-command

Run the Printer Troubleshooter

Home windows additionally supplies a troubleshooter software to diagnose and repair any points with the printer. Attempt operating it to see if it finds any errors within the printer.

Right here’s how one can run the troubleshooter:

  1. Hit Home windows + S after which sort Troubleshoot settings within the search field.
  2. Open it after which click on Different troubleshooters in the proper part.
  3. Click on the Run button beside Printer to run the troubleshooter.
    printer troubleshooter

Verify the Occasion Viewer

Occasion Viewer is a built-in administrative software in Home windows that creates a abstract of occasion logs. It helps you troubleshoot system points by trying on the logs. You can even view the logs associated to the printer and determine the difficulty. Right here’s do it:

  1. Within the Home windows search field, sort Occasion Viewer and open the highest consequence that seems.
  2. Within the left pane of the Occasion Viewer window, double-click the Home windows Logs folder after which click on Software beneath it.
  3. In the proper part beneath Actions tab, click on Clear log possibility.clear_log_from_event_viewer
  4. Click on Clear button within the popup.
  5. Attempt printing the doc as soon as once more till you face a shutdown whereas printing.
  6. After a shutdown, open Occasion Viewer once more, and you will note an error log created.
  7. Click on the error log, then click on Normal and Particulars tab within the decrease pane. You will notice particulars in regards to the error there.general_and_details_tab_in_event_viewer

Replace the Printer Driver

The print spooler utility cannot work correctly in case your laptop has an outdated system driver for printers. Or, say, the drivers could also be corrupted and unable to deal with the print request. It causes your laptop to crash and shut down. Subsequently, think about updating the printer driver and see if the difficulty of shutting down goes away. Observe these steps:

  1. Search Gadget Supervisor within the Home windows search field and open it.
  2. Discover Print queues menu within the Gadget Supervisor window and double-click over it to broaden the menu.
  3. Proper-click every merchandise beneath it and choose Replace driver possibility.
  4. Within the subsequent window, click on Search mechanically for drivers. It is going to obtain and set up updates if any can be found.search_automatically_for_drivers
  5. In case you have a driver with you, proceed with Browse my laptop for drivers possibility.

Typically, issues within the RAM additionally could also be inflicting your laptop to close down when the print command is issued. Attempt operating a reminiscence diagnostic software and see in case your RAM has any issues.

Replace the Printer’s Firmware

Updating the printer’s firmware is the ultimate repair you may apply while you face the pc shutting down drawback when attempting to print. The printer’s firmware comprises data on work together and coordinate with the PC.

The firmware can get corrupted resulting from frequent energy cuts or irregular energy provide. It will possibly additionally get outdated and trigger the shutting down problem. Printer producers launch firmware updates over time. Updating it to the newest model will make it easier to resolve the issue.

Each producer has a printer configuration utility from which you’ll replace the firmware. Seek the advice of the producer’s web site to see do a firmware replace.

Take Printer to the Restore Heart

If you happen to tried each repair mentioned on this article, you need to certainly have the ability to kind out the issue. But when in case, it didn’t make it easier to, there could be a {hardware} drawback in your printer itself. Please take it to the licensed restore heart and get it repaired.

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